Terms of service

1. Who we are and this agreement

Seluno is operated by Nando Wyrsch and Daniel Schmidli, Nidfelstrasse 2E, 6010 Kriens, Switzerland. In these terms, “we”, “us” and “Seluno” mean these operators. You can contact us at support@seluno.io.

These terms govern the Seluno service when you expressly accept them. Each person accepts for their own account. Accepting these terms does not itself buy a subscription or give consent to AI processing. A paid purchase requires a separate confirmation in the purchase flow.

The Privacy Policy explains how personal data is handled. Acknowledging it is separate from any consent requested for a particular use of your data.

2. What Seluno offers

Seluno provides questions, activities, shared memories and AI supported reflection for adults who want to explore their relationship. Features depend on your plan, device, partner connection and individual privacy choices. The description shown when you subscribe identifies the paid features included.

Seluno is a self-help and communication tool. It does not provide therapy, diagnosis, treatment, professional counselling or emergency assistance. We do not promise a particular relationship outcome. You decide which questions to answer and whether to act on a suggestion.

Seluno is not monitored as an emergency service. If you or another person is in immediate danger, contact your local emergency services. Seek qualified professional help when your situation calls for it.

3. Your account and your partner

You must be at least 18 years old and legally able to enter this agreement. Use your own account, give accurate information needed to operate it and keep your sign-in details secure. Let us know if you suspect unauthorised access. You are not automatically responsible for every action of an attacker.

Only invite the person with whom you intend to share your Seluno space. Keep invitation links private. Your partner uses a separate account and controls their own participation. You cannot accept terms or provide consent for them. Buying a subscription does not give you ownership of their account or content.

Some purchase flows begin with a temporary account. Complete the account setup in that same session to keep access across devices. Apple purchases are linked to the Seluno account used for purchase; creating another account does not transfer them. Contact support if you need help recovering access.

4. AI and your choices

Seluno identifies AI features and asks for separate permission for the processing they involve. The AI provider and relevant data use are described in those notices and the Privacy Policy. These terms do not replace that permission. Shared AI requires both partners’ permission. Saved AI memory has its own setting.

AI responses can be inaccurate, incomplete, biased or unsuitable for your circumstances. They cannot reliably determine another person’s intentions, make a diagnosis or decide what you should do. Review suggestions critically and do not rely on them for medical, legal or other professional decisions.

You can withdraw AI consent in Settings. This stops future use covered by that consent; it does not automatically erase existing conversations or cancel an Apple subscription. The Privacy Policy explains the available deletion and memory controls. Accepting or updating these terms does not turn AI or saved memory on.

5. Your content and shared memories

You keep the rights you hold in your messages, photos, answers and other content. Only upload content you are entitled to share. Respect other people’s privacy, including when discussing someone who does not use Seluno.

You give us a non-exclusive permission to store, process and display that content only as needed to provide the features you use, protect the service and carry out your sharing and deletion choices. This permission extends to service providers only as necessary for those purposes. It does not grant a right to use your private content in advertising or to train general AI models. Personal data processing remains subject to the Privacy Policy and applicable law.

Pay attention to whether a feature is private or shared before submitting content. Shared answers, photos, memories and shared AI reflections may be visible to your connected partner. Content already shared may remain in a partner’s archive after separation or account deletion, as explained in section 10. The limited permission above continues only as needed for that lawful archive and any legally required retention. It does not override your data protection rights.

Seluno’s software, design and original question content belong to us or our licensors. You may use them for your personal use of Seluno. Statutory rights, including any permitted software interoperability, remain unaffected.

6. Respectful and lawful use

Do not use Seluno to threaten, harass, stalk, coerce or impersonate someone; share unlawful content or intimate material without permission; infringe another person’s rights; or commit fraud. Do not break into accounts, bypass access controls, introduce malicious software or disrupt the service.

You can report misuse through the app’s reporting tools or our support address. We may restrict the affected content or access when reasonably necessary to address a violation, a security risk or a legal requirement. Any restriction should be proportionate to the circumstances. You can contact support to question a decision. Reporting is not an emergency service.

7. Plans, prices and Apple purchases

Seluno Together is a subscription with the monthly or annual period offered at checkout. An eligible subscription provides the included features for the purchaser and their connected partner in their shared Seluno space. Each partner still needs their own account.

The purchase confirmation shows the applicable price, currency, taxes, billing period and any introductory offer. An annual plan is billed at its full annual price; a displayed monthly equivalent is only a comparison. Trial availability and duration depend on the offer and Apple’s eligibility checks. A general description of a trial is not a guarantee that your Apple account qualifies.

For an App Store purchase, Apple handles payment and receipts under the Apple terms applicable to your country. The purchase flow and receipt identify the seller for that transaction. We remain responsible for the Seluno service and its support. Use the original Apple account and Seluno account to restore a purchase through the app’s Restore purchases control.

The licence for an app obtained through the App Store is governed by the licence presented there, normally Apple’s Standard End User Licence Agreement. These terms address the Seluno service and do not replace that app licence. Mandatory consumer rights remain unaffected.

8. Renewal and cancellation

An Apple subscription renews automatically for the chosen billing period unless cancelled. Manage renewal using the Apple account that made the purchase, in Apple Settings under Subscriptions or via Manage Apple subscriptions. Check the renewal date shown there and cancel before renewal. Apple advises cancelling a free or discounted trial at least 24 hours before it ends to avoid the next charge.

Cancellation stops future renewals. Paid access normally continues until the end of the paid period shown by Apple. Trial access may end sooner when cancelled. Applicable refund and consumer rights still apply.

Deleting the app, deleting your Seluno account, separating from a partner or withdrawing AI consent does not automatically cancel the Apple subscription. After a subscription expires, the available Basic features and account controls remain subject to their access requirements.

Subscription price changes are communicated through Apple’s applicable notice and consent process before they affect a future renewal. You can cancel future renewal if you do not want to continue at the new price.

9. Refunds and withdrawal rights

If Apple billed your purchase, you can request a refund at Apple’s Report a Problem. Eligibility depends on the purchase, your country and applicable rights. There is no blanket exclusion of refunds in these terms. Contact Seluno support for a missing feature, access problem or claim concerning our service.

Statutory withdrawal rights are separate from stopping subscription renewal. Where such a right applies, you may withdraw without giving a reason within the applicable period. For EU/EEA consumers this is generally 14 days from the conclusion of the relevant contract, subject to the rules for digital services and content. Swiss law does not provide a general right to withdraw from every online purchase; any rights offered with your purchase still apply.

For your Apple transaction, follow the withdrawal instructions and form in the Apple Media Services terms for your country. For a service contract with us, send a clear withdrawal statement to our support email or postal address in section 1 before the applicable deadline. Include your name, account email, the service and the date of the contract so we can identify it. No particular wording is required.

You may use our optional withdrawal form for a Seluno service contract. Download it, fill it in and send it to us only if you wish to withdraw. You can also send your own clear statement.

Simply accepting these terms or using Seluno does not waive a statutory withdrawal right. Any exception requires the conditions and separate acknowledgements required by law. Where withdrawal entitles you to a reimbursement from us, we will return it within the statutory period using the original payment method unless lawfully agreed otherwise. Any charge for service already provided must also satisfy the applicable legal conditions.

Rights to have a defective or non-conforming service corrected, to a price reduction, or to end the contract and obtain a refund where the law provides for one are not limited by this section.

10. Leaving Seluno and account deletion

You can end your use and request account deletion in Settings or on the account deletion page. Account deletion is available without first cancelling a subscription, but you must cancel an Apple subscription separately to stop future charges. You can export your available data in Settings before deleting your account.

Account deletion removes your account, profile, avatar, private answers, personal Solo reflections and authored conversation messages. Your partner can keep shared photos, memories, already revealed answers and shared AI reflections in an archive they can view but cannot edit. No new shared activity is possible with the deleted account. Delete shared photos you do not want retained in the album before deleting your account. The Privacy Policy explains retention, archive controls and your erasure rights.

Deleting a temporary account before saving it can also remove access to the purchase linked to it. A new Seluno account does not restore that account’s purchase. This does not remove any claim you have under consumer law.

We may suspend or end an account for a serious or repeated breach of these terms, fraud, a material safety risk or a legal obligation. Where reasonably possible, we will explain the reason and allow you to correct a breach before ending access. Urgent protective action may be necessary first. You can ask support to review the decision. Suspension does not waive your statutory rights or give us an automatic right to keep payment for service we are legally required to refund.

11. Availability and service changes

You need a supported device or browser and an internet connection. The applicable app listing and purchase description set out compatibility requirements. Keep necessary updates installed. We will provide updates, including security updates, as required by applicable law.

Maintenance and faults can temporarily interrupt features. We will take reasonable care in operating Seluno and addressing problems. We may make changes for security, legal compliance, compatibility or service improvement. This is not an unrestricted right to remove the essential paid features you were promised.

For a change that materially disadvantages you, we will explain it in advance, including when it takes effect and any available options, in a form you can retain where required. If we discontinue paid service or make a change that gives you a legal right to end the contract, your rights to cancellation and any applicable refund remain intact.

12. Responsibility and your legal rights

We are responsible for our obligations under the applicable law. Nothing in these terms excludes or limits liability for intentional misconduct, gross negligence, death or personal injury, or any responsibility that cannot lawfully be limited. We do not impose a fixed monetary cap on your statutory claims.

The explanation of Seluno’s purpose and AI limitations does not remove our duty to supply the service as agreed or your rights if we fail to do so. You remain free to seek the remedies available under applicable law.

13. Changes to these terms

We may propose updates to reflect changes in the service, legal requirements or security needs. We will identify the new version and explain material changes before asking you to accept them. Continued use alone is not treated as your acceptance of a new version.

A new version applies to you when you expressly accept it, subject to any legal rules that apply independently. Until then, the previously accepted version governs your existing agreement. We will not apply a new version retroactively to an existing dispute. Your rights to cancel, obtain any legally due refund and access account deletion remain unaffected.

14. Applicable law and contact

Swiss law applies to this service agreement. If you are a consumer, this choice does not deprive you of mandatory protections under the law of your habitual residence. Your statutory rights to bring proceedings before the competent consumer courts remain unaffected. These terms do not require private arbitration or an exclusive Swiss court for consumers.

If a provision cannot lawfully be enforced, the applicable legal rules govern that issue and the rest of the agreement continues to the extent legally possible. For questions, complaints or help exercising your rights, contact support@seluno.io or write to the operators at the address in section 1.